Voltcraft billing

Refund Policy

Last updated: October 15, 2026

Cooling-off period

If you are an eligible consumer in the European Economic Area, you may have a statutory right to cancel a digital service within 14 days. By requesting immediate access to Pro features, you acknowledge that the service may begin during that period and that the right to cancel may end once the digital service is fully supplied, where permitted by law.

Subscription refunds

If Pro is not working as described and we cannot reasonably fix the issue, contact us within 14 days of the relevant charge. We will review the circumstances and may issue a full or partial refund where appropriate or required by applicable law.

Cancellation

You can stop renewal through the Paddle customer portal. Cancellation prevents the next renewal; access normally remains available until the current paid period ends.

Contact

For billing support, contact info@voltcraft-app.com and include the account email and Paddle receipt number. Do not send card details.